Xerox Finland - Helsinki Transaction Processing Service Centre
The first of 4 Nordic TP Service Centres created by Rob Coate since 2012. Economies of scale were created by signing two outsourcing contracts simultaneously, one with a major insurance company, LähiTapiola, and the other with the global IT Services company, CGI.
With the combined volumes of the two contracts Rob was able to build an economic transformation programme and operating platform that would enable rapid reengineering of legacy print jobs into full-colour, transpromotional communications.
Twin Xerox CiPress production lines provide the inkjet capacity for the site. Three mainframe systems and a range of server-based applications deliver the legacy print jobs to the GMC Inspire Automation Production Management system, which manages the end to end flow of work through the site. GMC Inspire Designer / Formatter applications perform the AFPDS, PDF and PCL print stream processing and a range of in-built facilities, such as pre-printed stationery replacement, insert to onsert replacement and dynamic onsert additions, condition the output for efficient and economic, white paper inkjet printing.
Integral to the Production Management System is Ironsides Advanced Production Tracking (APT) system, which monitors the progress and integrity of work, against the job's SLA, through the production printers, automated inserting systems and manual packing stations. APT provides a single, seamless solution across the fleet of 7 printing devices and 4 Kern, Pitney Bowes and Buhrs inserting devices. APT also creates a full mail piece audit trail and performs the end of job reconcilliation process, automatically creating reprint requests to the Production Management System for all production spoils.